Legal information
Claims & Support
TOV GAEL support is available at +380 93 526 10 22 and info@newsmy.shop. Returns are coordinated to the seller address after a case reference and shipping instructions are provided.
TOV GAELEDRPOU 46222701Україна, 01135, м. Київ, Берестейський проспект, буд. 20, кв. 135+380 93 526 10 22info@newsmy.shopEffective from: 2026-09-06
Channel
Contact TOV GAEL at +380 93 526 10 22 or info@newsmy.shop. Do not send PII in URLs/public comments. If form delivery is unavailable, use phone or email and include the order number.
Categories
Order, payment, delivery, damage, missing item, return, warranty, refund and product assistance are classified separately.
Reference and status
An accepted request receives a case ID linked to order/SKU. Events, operator, evidence, reasoned decision and shipment are auditable.
Evidence
Supply only necessary information. Photo/video can help but is not an absolute condition.
Escalation
Unresolved cases escalate within TOV GAEL. Access to authorities or courts remains available.