Customer contact
TOV GAEL remains the seller contact; customers are not redirected exclusively to a foreign manufacturer.
Warranty
24-month seller warranty
Newsmy.shop products include a 24-month seller warranty. TOV GAEL receives and manages customer claims.
Evidence
Keep order details, serial number, photos, and a concise issue description.
Outcome
Diagnosis, repair, replacement, or refund follows the approved policy and law.